External Drive Data Recovery

Need Data Recovery From an External Hard Drive?

External Hard Drives

Due to the price of external hard drives declining and the capacity increasing, external hard drives are becoming more prevata Recovery Levels

Something You Wont Find From Data Recovery Companies Are The Three Levels Of Hard Drive Failure. Below We Outline What Is Entailed In Each Level Of Recovery.

Level 1: Logical Repair - Physically Healthy Drive But Has Software Corruption.

Level 2: Non Invasive - Corrupted Drive But Not Mechanically Failed.

Level 3: Invasive - Mechanically Failed And Needs A Clean Room Recovery.alent in every day use. With the growing need for more and more storage, you may have multiple external hard disks at your disposal. At this point in time, external hard drives are also the most common to fail. This is due to the fact that while internal hard disks are safely inside your computer, external hard disks are generally within arm’s reach on your desk. Consequently, the most common failure type for these drives is failed heads which is caused from being dropped or knocked over onto a hard surface. If your device has been dropped your external hard drive is most likely clicking, grinding, beeping or failing to initialize. This is due to the fact that when you drop your external the heads are damaged in the process (more on this later). Generally drives in this predicament need parts replaced which entails a rebuild of your external device. These types of failures fall under a Level 2 or a Level 3 Recovery as the drive normally has to be rebuilt.

Failed Hard Drive Heads

Head Failure

Scored platters

When the drive is knocked over while running, the heads often make contact with the surface of the platters which generally causes permanent data loss at least to some extent. The heads (as shown in the first picture) are very small and extremely delicate. When the heads come in contact with the platter you will often see bent or broken components which will inhibit your drive from reading or writing data. Even if your heads look undamaged when we open your drive in the lab, it is still possible failed heads are the culprit. This is due to the sensitivity of the magnetic heads. Minor contact with the platters will cause micro scratches in the head surface which will quickly degrade the head stack until the point that you can no longer read or write data. If you have dropped an external hard drive and fear that you may have caused damage, we recommend shutting down your device immediately. We more than likely will still be able to recover your data, so it is strongly recommended to stop the running drive immediately and do not attempt Do It Yourself Techniques. The reason for this is the more the heads make contact with the platters, the more data you lose and the smaller your chance of recovery becomes. If you did not drop your drive and your drive is not clicking or beeping, or failing to initialize, your drive may be recovered under a Level 1 Recovery, and your data may possibly be recovered using the proper DIY Techniques. Before attempting any DIY Techniques, it is strongly recommended to contact a professional for a free recommendation. Remember, if your data is valuable, DIY Techniques are never recommended and you should Contact us, or Request a Quote immediately.

DIY Data Recovery For External Hard Drives

If you have an external hard drive that you have never dropped or knocked over, you may attempt to recover the data yourself. Please remember if your data is truly valuable, than utilizing our professional data recovery services is always recommended.

External Hard Drive

How to remove a hard drive from external enclosure

Once you have determined that software will not work through your USB interface, your next step is to remove the hard drive from its external enclosure. To remove the drive you must insert a flat object as shown below. Gently pry up, and work your way around the drive. Depending on the external hard drive, you may have to first remove screws to complete this process. You will then be able to determine whether or not your external hard drive has a translator board. This board is a small printed circuit board the translated data from the Sata interface to a user friendly USB interface. If you do not have this translator board, than professional data recovery may be your only option. If you do have a translator, remove it now. Proceed to power down your machine, and attach your device internally, or utilize a USB docking station. Power on your device. Upon logging into your device, open up device manager and my computer, and follow any prompts initiated by your computer. If your computer states that your external hard drive needs to be initialized, or formatted, do not proceed under any circumstances, as permanent data loss may incur. Now check if you can access the data. If you hear clicking, do not proceed. If your device seems to be functioning properly, but you can not access data, now is the time to try utilizing our free tools yet again. Generally you will be able to recover data at this point. If you discover at any point your hard disk drive is mechanically failed we are more than happy to provide hard drive repair and data recovery services.

Give us a call at (855) 806-8529